Shipping Policy

At wenrujewelry.com, we strive to deliver your jewelry safely and on time. Please review our shipping options and important details below before placing your order.

1. Shipping Methods

Standard Shipping – Free

Delivery within 8–15 business days after dispatch.
Complimentary on all orders, with no minimum spend required.

Express Shipping

Delivery within 5–7 business days after dispatch.
Recommended if you wish to receive your order more quickly.
Additional fees apply (calculated at checkout based on your destination).

2. Order Processing

Orders are typically processed and dispatched within 1–3 business days after payment confirmation.
During peak seasons, promotions, or holidays, processing times may be slightly longer.
Customized jewelry may require additional production time before shipping.

3. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and courier details.
You can track your shipment directly through the courier's website or via the tracking link provided in your email.
If you do not receive your tracking details within 3 business days after your order, please contact our Customer Service team at service@wenrujewelry.com

4. Shipping Destinations

We ship to most international destinations. At checkout, you will see available options for your country.
Please ensure that your shipping address is accurate and complete. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

5. Customs, Duties & Taxes

For international orders, customs duties, taxes, and import fees may apply depending on your country's regulations.
These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost charged by wenrujewelry.com.
Please check with your local customs office for more information before placing an order.

6. Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us immediately. We will work with the courier to resolve the issue.
In the event of a lost or stolen package confirmed by the courier, wenrujewelry.com is not liable for replacement. However, we will assist you in filing a claim with the shipping provider.

7. Additional Notes

We do not ship to P.O. boxes or military addresses (APO/FPO) in certain countries.
Delivery times are estimates and may vary due to customs clearance, courier delays, or external factors beyond our control.
For urgent or special delivery requests, please contact us before placing your order.

Customer Support Email: service@wenrujewelry.com

Company Name: Ezhou Wenru Trading Limited

Company Address: No. 427 EC, Group 3, Dushan Village, Fankou Street, Echeng District, Ezhou City, Hubei Province, China