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Return & Exchanges

Customers may apply for a return or exchange within 30 days after receiving the product(s). Refunds will be made using the same method you used to pay.

As a standard practice in the retail industry, sale and promotional items are excluded from our return/exchange policy. This is because these items are often sold at a significantly reduced price and therefore cannot be returned or exchanged.

CANCELLATION

We respect your decision and understand that circumstances can change. Therefore, we accept order cancellations before product processing. If the order is canceled by that time, you will get a full refund, as we believe in fair and transparent policies.

If the product has already been for a smooth return/exchange process, all items must be returned in their original selling condition, without having been worn, washed, or altered, and with all their tags still attached. We appreciate your attention to this. Having been worn, washed, or changed, and with all their tags still attached.

  • All items must be returned with their original boxes.

  • Customized items cannot be returned.

  • Unfortunately, the return/exchange is not free of charge (import and shipping fees will be charged at your own expense).

  • Naturally, any faulty items can be returned.

We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.

You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.

HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?

Step 1: To initiate the return or exchange process, please contact our customer service team. You will need to provide your order number, proof of purchase, and if applicable, a video or photo of the faulty product. This information will help us expedite your request.

  • Order number

  • Proof of purchase

  • Video or photo of the faulty product

Step 2: Reuse the original packaging and insert your receipt and the items back into it.

Step 3: Complete all three copies of the Returns Pro-Forma Invoice Form. Please put all copies in the transparent envelope and attach them to the package without closing. These documents are required for customs, so please complete all three copies.

Step 4: Hand over the package to the courier. Once the courier has verified the return shipment, please ensure that all our customers receive products in the best possible condition. You can trust us with your return, and it's convenient for you. This is to ensure that all our customers receive products in the best possible condition.

REFUND

In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by wenrujewelry.com in case of returns.

The package will be returned at your expense if your return does not meet the listed conditions. Your refund will be issued when your return has been accepted, and you will receive a confirmation email.

Email: service@wenrujewelry.com

Company Name: Ezhou WenRu Trading Limited.













Company Address: No. 427, Group 3, Dushan Village, Fankou Street, Echeng District, Ezhou City, Hubei Province, China.